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From: Lance ( Auto Car Care Forums, New Legislation and Vehicle Research)
Date: 28 Dec 2003
Time: 23:35:08
More on Tire Pressure; The DOT and Regulatory bodies want tire manufacturers and tire retail chains to fork over tire data and returns. Data on warranty issues and marketing data of what was sold where. The industry does not want to because it is afraid the information will immediately become public and therefore fall into the hands of competitors. Consumer Groups say the competition already has the data because the tire manufacturers share the data with their retailers and wholesalers. Discount Tires, Big O, Les Schwabb, etc. say not so, that their data is much different. TREAD The Transportation Recall Enhancement, Accountability and Documentation Act is wanting to demand more. This would be the most sweeping legislations since the Highway Act of 1966. Who stands to benefit? Well many after market safety equipment makers of things like seat belts, tire pressure monitor systems, Air-Bags, etc. Which would include some of the top fortune 500 companies and smaller companies with some huge political clout there in the newly upgraded section of “K-Street.” One interesting site to go to is the Consumer Report Tire Facility Testing Site which nearly rivals many of the Major Auto Company R and D or proving grounds: http://www.carwashguys.com/mcc_tour1.shtml and http://www.carwashguys.com/0102402_1.shtml and http://www.detailguys.com/nw54.shtml . At the NACE Expo there was a lot of talk about tire pressure. http://www.naceexpo.com . There are many changes coming due to political will, trial lawyer groups, accident rates and industry changes. All of these will affect the Oil Change Industry, because as a retail auto service outlet you will be required to follow similar sweeping new changes in documentation. Great more paper work, just what you need right? Well speaking of paper work did you know that: GPEA – The Government Paper Elimination Act is a total failure. The Sarbanes Oxley Axe has increased paperwork three fold. The GPEA of 1998 has brought about some good changes in the way the government does business, but has lead to the creation of more paperwork for companies thus, more government paperwork. Elliot Spitzer’s Office has caused the early death of almost as many trees as the California Fires, by threatening good companies and cases, which scare little companies into generating more paperwork back-up. The DOT, FDA, CDC, FAA, FCC, EPA, OSHA, FTC, SEC, DOE, etc. and all the other three-letter and lots of Four Letter (word) agencies are requiring more paperwork. This is affecting your Oil and Lube business as those agencies look to cover their butts. Even if the entire system were to go digital the cost in the collection of the paper work. This means more man-hours, higher manager pay and more training and more CYA. This will mean with regards to tire pressures that if you check the tires you will have to make a notation and then keep a triplicate copy of the information, including a CYA that you told the customer of the issues in the way of a signature. We are seeing that we are transferring the responsibility to be alert and pay attention to those in business rather than the owner of the car who abuses their equipment and has a friend who is a lawyer? Tire pressures are very important to the over all desires of your customer base and they seem to be on their minds as more and more customers are concerned about tires and the pressure due to the news media. By you paying attention to this you can develop a stronger customer base, greater frequency of patronage, more referrals, more consumer confidence and more satisfied customers. You will be putting customers at ease and making them happy.
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